Terms & Conditions

1. Acceptance of Terms

By using our website, you confirm that you are at least 18 years old or the legal age of majority in your jurisdiction. If you are under 18, you may only use our website with the involvement of a parent or legal guardian.

2. Account Registration

To access certain features, you may need to create an account. You agree to:

• Provide accurate, current, and complete information.
• Keep your account credentials secure.
• Notify us immediately of any unauthorized use of your account.

We reserve the right to suspend or terminate accounts at our sole discretion, particularly for violations of these Terms or suspected fraudulent activities.

2. Account Registration

By using our website, you confirm that you're either the legal age of majority in your area or have permission from a guardian. You agree not to use our products or services for illegal purposes or violate any laws in your area. Any misuse will lead to termination of your access to our services.

3. Product Information and Suitability

All products sold on Kaishu Skin are intended for men’s cosmetic skincare and are for external use only.

• We strive for accuracy in descriptions, images, and pricing. Errors may occur and we reserve the right to correct these at any time.
• Allergy Warning: Please carefully check the ingredients list for each product prior to use. If you have sensitive skin or allergies, consult your doctor or dermatologist before using our products. We recommend conducting a patch test prior to full use.
• Medical Disclaimer: The information on our website and our products is not intended as, and must not be taken as, medical advice. Consult a healthcare professional for any health concerns. Kaishu Skin is not liable for any adverse reactions, allergies, or misuse of its products.

4. Orders and Payments

By placing an order, you agree to pay the stated price, including all applicable taxes and shipping costs. We accept credit/debit cards and select digital wallets.

• We reserve the right to cancel or refuse any order for any reason, including suspected fraud, pricing errors, or violation of these Terms.
• An order confirmation does not signify acceptance of your order; it is an acknowledgement of receipt.

5. Shipping and Delivery

• Shipping options, costs, and estimated delivery times are displayed at checkout.
• We currently ship to the UK and the European Union (EU). Delivery times are estimates and not guaranteed.
• We are not liable for delays caused by third-party carriers, customs, or force majeure events.
• Risk of loss or damage passes to you upon delivery.

6. Returns, Refunds, and EU Consumer Rights

• You may return eligible products within 30 days of delivery for a refund or exchange, provided products are unused, unopened, and in original packaging.
• Refunds will be processed within 14 business days after receipt of the returned items.
• EU Customers: You have the right to withdraw from the purchase contract within 14 days of receiving the product, without giving any reason. To exercise this right, you must inform us by email or in writing before the withdrawal period expires.

7. Intellectual Property

All website content—including logos, designs, images, text, and graphics—is the property of Kaishu Skin and is protected under intellectual property laws. You may not use, reproduce, or distribute any content without our prior written consent.

8. User Conduct

You agree not to:

• Use the website for any illegal or unauthorized purpose.
• Post, transmit, or share harmful, offensive, or misleading content.
• Attempt to gain unauthorized access to our systems or interfere with website functionality.

9. Limitation of Liability

To the fullest extent permitted by law:

• Kaishu Skin is not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website or products, including but not limited to allergic reactions, skin irritation, or misuse.
• Nothing in these Terms limits liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot be excluded or limited by law.
• You agree to use our products strictly in accordance with provided instructions.

10. Indemnification

You agree to indemnify, defend, and hold harmless Kaishu Skin, its directors, officers, employees, and affiliates, from and against all claims, damages, liabilities, costs, or expenses (including legal fees) arising out of or related to your breach of these Terms, misuse of products, or violation of any law.

11. Privacy Policy

Your use of our website is subject to our Privacy Policy, which explains how we collect, use, store, and protect your personal data in compliance with the UK GDPR and EU GDPR.

12. Alternative Dispute Resolution (ADR) and Complaints

If you have a complaint, please contact us first at support@kaishuskin.com. If your complaint is not resolved, you may use the EU Online Dispute Resolution (ODR)platform.

13. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. For EU consumers, additional consumer protection laws of your country may apply. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales, unless otherwise required by EU law.

14. Changes to Terms and Conditions

We reserve the right to update or modify these Terms at any time. Changes become effective upon posting to the website. If you are a registered user, we will notify you of significant changes. Continued use of the website after changes constitutes acceptance of the revised Terms.

15. Contact Information

• Kaishu Skin Limited
• 71-75 Shelton Street
• Covent Garden
• London
• WC2H 9JQ

Email: support@kaishuskin.com

By using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.