Privacy Policy

1. Who We Are

• Kaishu Skin Limited
• 71-75 Shelton Street
• Covent Garden
• London
• WC2H 9JQ

Email:support@kaishuskin.com.

We may collect and store two types of information.

2. What Information We Collect

We collect the following information when you use our website or purchase our products:

• Contact details: Name, email address, phone number, delivery address, billing address.
• Account details: Username, password (encrypted), order history.
• Payment information: Payment details are processed securely by our payment providers (we do not store full payment card numbers).
• Usage data: IP address, browser type, device information, website usage statistics (e.g., pages visited), cookies.
• Correspondence: Any messages or queries sent to our customer support.

3. How We Use Your Information

We use your data to:

• Process and deliver your orders.
• Manage your account and provide customer support.
• Improve our website and services.
• Send you order confirmations and updates.
• With your consent, send you marketing emails (you can opt out at any time).
• Comply with legal obligations (e.g., tax and accounting).

4. How We Share Your Information

We may share your information with:

• Payment processors (for secure payment processing).
• Delivery partners (for shipping your orders).
• IT service providers (website hosting, analytics).
• Legal or regulatory authorities when required by law.

We do not sell your personal data to third parties.

5. Cookies and Analytics

We use the data we collect to:

We use cookies and similar technologies to improve website functionality and analyse website traffic. You can control cookie preferences via your browser settings. For more informatio. We track some of this information using Google Analytics. You can find out how Google uses your datahere.

6. How We Protect Your Data

We use industry-standard security measures to protect your data, including encryption, secure servers, and access controls. We regularly review our security practices.

7. Your Rights

Under UK and EU GDPR, you have the right to:

• Access your personal data.
• Correct inaccurate or incomplete data.
• Request deletion of your data (“right to be forgotten”).
• Restrict or object to processing.
• Request data portability.
• Withdraw consent for marketing at any time.

To exercise your rights, contact us at support@kaishuskin.com.

8. Data Retention

We retain your data only as long as necessary for business or legal purposes, typically for 6 years to comply with accounting regulations, unless a longer period is required by law.

9. International Transfers

If we transfer your personal data outside the UK or EEA, we ensure appropriate safeguards are in place to protect your data in accordance with GDPR requirements.

10. Children’s Privacy

Our website is not intended for children under 18. We do not knowingly collect data from children.

11. Changes to This Privacy Policy

We may update this policy from time to time. The latest version will always be posted on our website. Significant changes will be notified to registered users by email where possible.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:support@kaishuskin.com.

You also have the right to complain to the UK Information Commissioner’s Office (ICO).